Terms & Conditions
This website www.stemsat24.co.uk is owned and operated by The Ruddington Flower Company Ltd.ago
These terms and conditions relate to the purchase of goods and services from this website. By purchasing goods from this website, you agree to these terms and conditions. To purchase goods, you are required to provide personal information. The use of this personal information is governed by our Privacy Statement (at the end of these T’s & C’s) which you should read in conjunction with these terms and conditions.
Products and Prices
All our prices are in Pounds Sterling and are inclusive of Value Added Tax but exclude delivery charges (where applicable). Collection and delivery options and charges are made clear on the order/checkout screens and on our Delivery information page.
We have taken all reasonable steps to ensure our products are described and photographed as accurately as possible. Please note that all our flowers are florist's choice and are handmade in our shop. Seasonal availability will dictate which flowers, foliage or containers we'll use and may vary from the image shown. The natural style of work will always be similar and equally as fabulous and of the same value. Pictures and descriptions are therefore a reliable guide rather than an exact representation.
Ordering and Payment
All orders are subject to acceptance and on the availability of stock. Your order will be acknowledged automatically via email at the time you place your order online. Should the item/s you have ordered be unavailable for delivery or collection, for whatever reason, we will contact you by telephone or email as soon as is reasonably possible and give you the option to either wait on stock arriving, choose a suitable alternative or to cancel your order where a full refund will be made. (This is in addition to your legal rights of cancellation).
You must be 16 years of age or over to place an order and you must ensure that the debit or credit card on which you make the payment is held validly in your name. If your card issuer refuses to authorise payment then we will not be liable for any delays or non-delivery of your order.
No card data is collected or stored by us on our website.
Delivery
We will do our best to deliver on the date you request, and subject to (3) above regarding availability. We cannot guarantee timed delivery requests for purchases made online but will do our best to accommodate any specific requests. Please refer to our Delivery page for full information.
Wedding terms & conditions
Weddings are covered by separate terms and conditions, a copy of which are included with all wedding proposal documents.
Complaints procedure
We take great care with our products and work, and we want you to be completely happy with your purchase.
For non perishable products:
Should you be unhappy, or simply have changed your mind about the item, please return to our shop within 1 week of receiving the goods. All items returned must be in their original condition and packaging, and in a saleable and undamaged condition. They should be returned or brought back to our shop at your own expense. We will then issue a refund or an alternative exchange if you prefer.
For perishable flower and plant items:
Fresh flowers and plants are live, perishable products and can be temperamental, so please ensure that you have followed all the care advice before contacting us and that your complaint is fair and justified.
Should you be unhappy, please advise us of your concerns in writing via email within 24 hours of receiving the goods. Please include a clear image with your email.
The flowers or plants should be returned or brought back to our shop at your own expense. We will then issue a full or partial refund or a replacement if you prefer.
Email: stemsat24@gmail.com
Post (not fresh, perishable items) to our trading address: 24c High St., Ruddington, NG11 6EA
Telephone: 0115 837 4480
This does not affect your statutory rights in terms of faulty goods.